Shipping & Exchange

Delivery & shipping information for USA & Canada
Not all items are in stock at all times. Items not in stock have a delivery timing of approximately 6 weeks (it's made to order in Australia). As soon as your order is received, and before taking your payment, we'll let you know availability and timing.

Goods will be shipped using Fedex. In-stock items are normally sent within one (1) business day.

Shipping times:
Standard domestic: 1 - 5 business days
Express domestic: 1 - 3 business days
Standard International: 10 - 20 business day
Express International: 2 - 10 business days

During peak holiday periods, such as Xmas, please allow up to an additional 10 days to our delivery time.

Exchanges, refunds & breakages policy

Exchanges
mud australia does NOT issue refunds. Exchanges can be made by emailing soho@mudaustralia.com within 14 days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.

Please return any items to:

mud australia Inc.
91 Crosby Street
New York, NY 10012

Do not send us broken items! If your item/s arrive broken please email us a photo of the broken good/s within seven (7) days of receipt to arrange a replacement or a credit note of the same value minus postage costs.

Breakages and delays disclaimer
mud australia will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our store or due to any circumstances beyond our control.

Export information
All of mud australia porcelain products are foodsafe and exported under the harmonised tariff classification 6911.0 (Ceramic Tableware). Any taxes or duties incurred on the goods, including customs excises and import taxes, are the customer's responsibilities.